Services




Virtual assistants can provide a wide variety of services. These include:

  • Provide information such as weather, facts from e.g. Wikipedia or IMDb, set an alarm, make to-do lists and shopping lists
  • Play music from streaming services such as Spotify and Pandora; play radio stations; read audiobooks
  • Play videos, TV shows or movies on televisions, streaming from e.g. Netflix
  • Conversational commerce (see below)
  • Assist public interactions with government (see Artificial intelligence in government)
  • Complement and/or replace customer service by humans. One report estimated that an automated online assistant produced a 30% decrease in the work-load for a human-provided call centre.

Conversational commerceedit

Conversational commerce is e-commerce via various means of messaging, including via voice assistants but also live chat on e-commerce Web sites, live chat on messaging apps such as WeChat, Facebook Messenger and WhatsApp and chatbots on messaging apps or Web sites.

Customer Supportedit

Virtual Assistant can work with customer support team of a business to provide 24x7 support to customers. It provides quick responses, which enhances a customer's experience.

Third-party servicesedit

Amazon enables Alexa "Skills" and Google "Actions", essentially apps that run on the assistant platforms.

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